Q: What does the status “awaiting to check-in” means?A: It means that we haven’t received your item yet or not yet booked in. Please be patient, if the status is waiting to check-in. Once we received your device we will book it into our system and update you by email with the details.
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Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644