Q: What do i do if my device exhibits the same fault after it has been repaired?A: In the unlikely event, your unit becomes faulty within the warranty period please request a Warranty Return to receive a free returns label.
We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. Has the unit issues not related to the original repair we will quote and contact you.
We will attempt a re-repair on your device TWICE after the initial repair. Should the unit be still faulty, we will issue a refund (minus the minimum charge, postage, and any Express fee). Please note that we will need to see the unit and make sure it is faulty before issuing a refund.
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Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644